Hi, I’m
Mario Faúndez
I build platforms that help teams take ideas to production. I proposed the idea behind Kairos, Falabella Group’s AI platform, and helped it grow alongside a team.
AI Platform Lead (GenOps Lead)Falabella Group
- 15+ years in platforms
- MSc Artificial Intelligence
- Santiago, Chile
About me
My path runs from systems administration and DevOps to AI and platform engineering. I focus on making complex technology useful: self-service for teams, governed access to models, and clear cost and security controls. Along the way, I earned a Master’s in Artificial Intelligence and have led teams building internal platforms.
Kairos
Falabella Group’s AI platform
Kairos helps teams at Falabella Group build and operate AI applications and agents without having to solve model access, security or cost control from scratch.
It started with an idea I proposed, which we developed as a team.
Outside work:
- Learning
- Technology
- Music
- AI
- Games
I play bass and explore synthesizers and modular synthesis.
Diplomado Modular Moon Internacional · Make Noise Lab · 2026
Experience
From systems to platforms and AI.
AI Platform Lead (GenOps Lead)
Falabella Group
Leading Kairos, Falabella Group's multi-tenant AI Developer Platform, where teams create, deploy, and operate generative AI applications and agents in self-service — with governed model access, fine-grained permissions, usage traceability, and cost control. Driving the Kairos InnerSource initiative, fostering a data-driven culture and pushing the company to become AI-driven.
Speaker — Google Cloud Summit Chile
Banco Falabella conversational AI case
Presented "Reimagining customer experience with conversational AI": conversational solutions built on Kairos, securely scaled on the bank's WhatsApp channel for critical service flows.
AI Platform Lead (GenOps Lead)
Banco Falabella
Led the GenOps initiative: designed the foundational architecture of a unified platform for AI developers — simplifying access to diverse models and strengthening the security, privacy, and cost management of data and AI consumption.
DevOps Lead — R&D, Developer Experience
Banco Falabella
Led Developer Experience, platform architecture standards and the evolution of internal tooling. Optimized and standardized the deployment flow, and built a Generative AI product that mines past incidents to enrich the knowledge base.
DevOps Lead — R&D in Corporate Architecture
Banco Falabella
Led a team driving DevOps culture and collective intelligence across the company. Standardized and supported Kubernetes adoption across areas, and championed Backstage as the internal developer portal.
DevOps Consultant
Finalls
Independent DevOps consulting — advising teams on CI/CD, infrastructure as code and cloud-native delivery practices.
DevOps Lead — New Technologies Team
Banco Falabella
Led the team proposing and evaluating new technologies in the Digital Factory to keep DevOps components aligned with industry standards. Advanced Kubernetes adoption and improved the monitoring experience with Prometheus.
DevOps Engineer
Banco Falabella
Built a templated Terraform approach (modules + templates) that cut full Docker cluster delivery to under an hour. Rolled out a company-wide VPN with an MFA-secret chatbot enabling remote work, and automated Vault secrets in CI, eliminating manual errors.
- 8×faster cluster delivery
- <1hto provision a cluster
System Administration Specialist
LATAM Airlines
Operations for the digital platform of Latin America's largest airline. CI/CD and transversal tooling support, automation of manual procedures, and MySQL administration in high availability.
- 200M+monthly visitors served
System Administration Specialist
Adessa Falabella
AIX & Linux administration and IBM Virtual I/O Servers support for the Falabella Group. Infrastructure and storage support, Bash/Python scripting, and Nagios monitoring.
Support Engineer
ARS Servicios Profesionales (HP Channel)
Mission-critical support for enterprise clients: HP AlphaServer virtualization with CHARON-AXP on x86, VMware ESXi administration, and troubleshooting across Unix, OpenVMS and Windows.
Skills
AI Platform
- Generative AI strategy
- LLMs · RAG · Agents · MCP
- AI developer platforms
- Model access & governance
- Process automation
- Cost & security controls
DevOps & Infrastructure
- Kubernetes
- CI/CD pipelines
- Terraform & IaC
- AWS · GCP · Azure
- Observability · Prometheus
- Backstage · IDP
Engineering & Leadership
- Python · Bash
- Platform engineering
- Engineering management
- Vendor management
- InnerSource
- Developer experience
Education
- 2021 — 2022
Magíster en Inteligencia Artificial
Pontificia Universidad Católica de Chile
- 2013
Diplomado en Gestión y Evaluación de Proyectos
Universidad de Chile
- 2005 — 2010
Ingeniero Civil en Computación
Universidad Tecnológica Metropolitana (UTEM)
Certifications
- Managing Cloud Infrastructure with Terraform
- BigQuery for Machine Learning
- Getting Started with Google Kubernetes Engine
- Kubernetes Solutions